COVID-19 Customer Support Center

If you’re facing financial burdens, you can find answers to common questions, access our best resources and connect with state or federal assistance here.

Need Customer Support?

Our customer support team is ready to assist you seven days a week. Email us at or call (877) 392-2014 to speak immediately with a representative.

Coronavirus FAQ

If you will not be able to make your upcoming payment, we may be able to work with you to adjust your due date. Please email us at or call our customer support team at (877) 392-2014.

We report all payment activity to two major credit bureaus — Transunion and Experian. If you are concerned with making payments due to the financial impact of the pandemic, please contact Customer Support at (877) 392-2014 to discuss your options. You can also reach out to Transunion or Experian if you would like to better understand how your situation may impact your credit.

You may be eligible to refinance your loan to borrow more money. You can sign in to your account at any time to see if you are eligible to apply for a refinance.

Eligibility requirements vary by state.

Yes, we can offer complimentary due date adjustments for your upcoming payment as long as your account is in good standing. We can push out your obligation date as far out as your following scheduled payment date. If your account is not in good standing, please contact us to discuss your options.

Resources to Help You Earn and Save

For more financial help during COVID-19, access these free resources brought to you by NetCredit:

  • Learn how to build emergency savings with this interactive online course.
  • Connect with trusted financial resources nearby with SpringFour.
View Financial Resources

Ways to Improve Your Finances

Whether you need ways to save money, earn income or manage your bills, these useful NetCredit blogs can help.

Federal and State Assistance

Federal and state resources provide relief to individuals and businesses impacted by the COVID-19 emergency. Here are some ways these programs and tools may be able to help you:

Visit to find a location offering the COVID-19 vaccine near you, so you can set up a free appointment. You can also get quick answers regarding the COVID-19 vaccine, how to schedule an appointment and more.

Temporary consumer credit reporting guidelines have been set in place to help protect your credit score from the impact of COVID-19. You can also monitor your credit for free at Credit Karma, CreditWise and

If your financial situation has changed due to the pandemic, the best thing to do is work with your lenders and credit issuers. Please contact us for assistance if this applies to you.

Important changes to the Child Tax Credit may help families get advance credit payments starting this summer. Visit the IRS Child Tax Credit Update Portal to learn about advance payments, check your eligibility — or to unenroll from advance payments.

For more information regarding unemployment assistance, please contact your local unemployment insurance program. You can also read more about dealing with job loss and review resources for finding work after a crisis.

Homeowners who are currently receiving COVID-19 hardship forbearance will not be required to repay their paused payments in a lump sum once the forbearance period ends. To discuss a repayment plan that works for your financial situation, please contact your mortgage servicer or a HUD-approved housing counseling agency.

If your mortgage is backed by Fannie Mae or Freddie Mac, you may request up to two additional three-month extensions — up to a maximum of 18 months of total forbearance. To qualify, you must have received your initial forbearance on or before February 28, 2021.

If your mortgage is backed by HUD/FHA, USDA or VA — you may request up to two additional three-month extensions, for a maximum of up to 18 months of total forbearance. To qualify, you must have received your initial forbearance on or before June 30, 2021.

For more information, learn about COVID-19 housing and homelessness resources or HUD rental assistance programs. You can also find rental resources with SpringFour.

With the passage of President Joe Biden's coronavirus relief package — the American Rescue Plan Act of 2021 — federal student loan payments will remain on pause and interest-free through September 30, 2021. For more information, please contact your student loan servicer.

If you are a small business owner, please visit our partner company’s Small Business Resource Center for additional resources for small businesses and self-employed business owners.

All private health insurance providers must provide coverage for COVID-19 testing. If you have symptoms of COVID-19 and want to get tested, call your medical provider or your local or state health department. The CDC website has an overview of COVID-19 symptoms, prevention strategies and news related to the pandemic.