COVID-19 Customer Support Center

If you’re facing financial burdens, you can find answers to common questions, access our best resources and connect with state or federal assistance here.

Need Customer Support?

Our customer support team is ready to assist you seven days a week. Email us at or call (877) 392-2014 to speak immediately with a representative.

Coronavirus FAQ

If you will not be able to make your upcoming payment, we may be able to work with you to adjust your due date. Please email us at or call our customer support team at (877) 392-2014.

We report all payment activity to two major credit bureaus — Transunion and Experian. If you are concerned with making payments due to the financial impact of the pandemic, please contact Customer Support at (877) 392-2014 and we can temporarily add a notation to your account that lets the bureaus know you have been impacted by the pandemic. You can reach out to Transunion or Experian if you would like to better understand how this impacts your credit.

You may be eligible to refinance your loan to borrow more money or lower your payments. You can sign in to your account at any time to see if you are eligible to apply for a refinance.

Yes, we can offer complimentary due date adjustments for your upcoming payment as long as your account is in good standing. We can push out your obligation date as far out as your following scheduled payment date. If your account is not in good standing, please contact us to discuss your options.

Resources to Help You Earn and Save

For more financial help during COVID-19, access these free resources brought to you by NetCredit:

  • Learn how to build emergency savings with this interactive online course.
  • Connect with trusted financial resources nearby with SpringFour.
View Financial Resources

Ways to Improve Your Finances

Whether you need ways to save money, earn income or manage your bills, these useful NetCredit blogs can help.

State Assistance

Find information on filing for unemployment and other COVID-19 resources specific to your state.

Federal Assistance

The Consolidated Appropriations Act, 2021, the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief and Economic Security Act (CARES Act) provide relief to individuals and businesses impacted by the COVID-19 emergency. Here are some ways these laws may be able to help you:

Temporary consumer credit reporting guidelines have been set in place to help protect your credit score from the impact of COVID-19. You can also monitor your credit for free at Credit Karma, CreditWise and

If your financial situation has changed due to the pandemic, the best thing to do is work with your lenders and credit issuers. Please contact us for assistance if this applies to you.

Most Americans with a gross adjusted income up to $75,000 are eligible for a one-time direct deposit of $600. Married couples with combined income up to $150,000 are eligible for a one-time direct deposit of $1,200, plus an additional $600 per child. For most people, no action is required to receive a payment as the IRS will use their most recent income tax details. For more information, please visit You can also check out our team’s tips on using your stimulus check wisely.

Some employers may qualify for a refundable tax credit to subsidize the cost of providing paid sick leave or expanded family and medical act leave for those impacted by COVID-19. For more information on paid sick and family leave, please visit or contact your employer.

The federal government will provide an additional $300 per week payment to each recipient of unemployment insurance through March 14, 2021. This is on top of what they are already receiving from their state program. The new laws also add 11 weeks of unemployment benefits to those who are unemployed after their unemployment benefits have ended. Gig workers, independent contractors and self-employed people are also eligible for unemployment during this time.

For more information, please contact your local unemployment insurance program. To find unemployment resources in your area, select your state or district above. You can also read more about dealing with job loss, review resources for finding work after a crisis and see who’s hiring in your area.

Homeowners with a government-backed1 mortgage may request a forbearance for up to 180 days if they are experiencing financial hardship due to COVID-19. The period can be extended another 180 days if the borrower requests it. In addition, servicers of federally-backed mortgage loans cannot initiate any foreclosure process until at least January 31, 2021. If you don’t have a federally-backed mortgage, you still may have relief options. For more information, please contact your mortgage servicer. Check your last billing statement for your servicer's contact information.

As of August 27, 2020, landlords with government-backed1 mortgages cannot evict tenants or charge fees or penalties for nonpayment of rent through January 31, 2021.

1FHFA, HUD, VA, USDA, Fannie Mae, Freddie Mac mortgages

All payments on federally owned student loans (not commercially held or private student loans) are suspended through January 31, 2021. During this time, no interest can accrue. For more information, please contact your student loan servicer.

If you are interested in participating in the Supplemental Nutrition Assistance Program (SNAP), check with your state and federal office as the government has increased funding for these programs during the emergency. To find your state and/or federal office, select your state or district in the “State Assistance” section above.

If you are a small business owner, please visit our partner company’s Small Business Resource Center for additional resources for small businesses and self-employed business owners.

All private health insurance providers must provide coverage for COVID-19 testing. If you have symptoms of COVID-19 and want to get tested, call your medical provider or your local or state health department. The CDC website has an overview of COVID-19 symptoms, prevention strategies and news related to the pandemic.