COVID-19 Customer Support Center

Visit vaccines.gov to find a location offering the COVID-19 vaccine near you, so you can set up a free appointment. You can also get quick answers regarding the COVID-19 vaccine, how to schedule an appointment and more.

Temporary consumer credit reporting guidelines have been set in place to help protect your credit score from the impact of COVID-19. You can also monitor your credit for free at Credit Karma, CreditWise and AnnualCreditReport.com.

If your financial situation has changed due to the pandemic, the best thing to do is work with your lenders and credit issuers. Please contact us for assistance if this applies to you.

Important changes to the Child Tax Credit may help families get advance credit payments starting this summer. Visit the IRS Child Tax Credit Update Portal to learn about advance payments, check your eligibility — or to unenroll from advance payments.

Some employers may qualify for a refundable tax credit to subsidize the cost of providing paid sick leave or expanded family and medical act leave for those impacted by COVID-19. For more information on paid sick and family leave, please visit DOL.gov or contact your employer.

For more information regarding unemployment assistance, please contact your local unemployment insurance program. You can also read more about dealing with job loss and review resources for finding work after a crisis.

Homeowners who are currently receiving COVID-19 hardship forbearance will not be required to repay their paused payments in a lump sum once the forbearance period ends. To discuss a repayment plan that works for your financial situation, please contact your mortgage servicer or a HUD-approved housing counseling agency.

If your mortgage is backed by Fannie Mae or Freddie Mac, you may request up to two additional three-month extensions — up to a maximum of 18 months of total forbearance. To qualify, you must have received your initial forbearance on or before February 28, 2021.

If your mortgage is backed by HUD/FHA, USDA or VA — you may request up to two additional three-month extensions, for a maximum of up to 18 months of total forbearance. To qualify, you must have received your initial forbearance on or before June 30, 2021.

For more information, learn about COVID-19 housing and homelessness resources or HUD rental assistance programs. You can also find rental resources with SpringFour.

With the passage of President Joe Biden's coronavirus relief package — the American Rescue Plan Act of 2021 — federal student loan payments will remain on pause and interest-free through September 30, 2021. For more information, please contact your student loan servicer.

If you are a small business owner, please visit our partner company’s Small Business Resource Center for additional resources for small businesses and self-employed business owners.

All private health insurance providers must provide coverage for COVID-19 testing. If you have symptoms of COVID-19 and want to get tested, call your medical provider or your local or state health department. The CDC website has an overview of COVID-19 symptoms, prevention strategies and news related to the pandemic.