Frequently Asked Questions

Have a question? You may be able to find the answer below.

Coronavirus Customer Support

If you can no longer meet your schedule, we can work with you to adjust your current schedule. Please email us at support@netcredit.com or call our Customer Support Team at (877) 392-2014.

We do report loan information with two major credit bureaus, Transunion and Experian. The information reported is your outstanding balance and any on-time or late payments. If you are concerned with making payments due to the financial impact of the virus, please contact Customer Support at (877) 392-2014 and we can temporarily add a notation to your account that lets the bureaus know you have been impacted by the virus. You can reach out to Transunion or Experian if you would like to better understand how this impacts your credit.

You may be eligible to refinance your loan to borrow more money. You can sign in to your account at any time to see if you qualify for a refinance.

Eligibility requirements vary by state.

Yes, we can offer complimentary due date adjustments for your upcoming payment as long as your loan is in good standing. We can push out your obligation date as far out as your following scheduled payment date. If your loan is not in good standing, please contact us to discuss your options.

Recently, we temporarily suspended access to all existing lines of credit because of the COVID-19 global pandemic. Depending on the status of your account, we may be able to restore access to your line of credit so you can request Cash Advances again.

To restore access to your line of credit, sign in to your account and complete a simple, secure form in your Account Home. If an account review prompt does not appear when you sign in, you may not be eligible to restore access to your line of credit at this time or may have already reactivated your line of credit.

Once access to your account has been restored, you will be able to request Cash Advances.

If you have any questions about unlocking your line of credit, email us at support@netcredit.com or call our Customer Support Team at (877) 392-2014.

Visit our dedicated COVID-19 Customer Support Center to find state and federal resources to help ease the burden of the coronavirus. You can also get a roundup of all our blog's best resources to help your personal and financial situation during these difficult times.

General Info

NetCredit and our lending partner, Republic Bank & Trust Company, Member FDIC, offer personal loans up to $10,000* and lines of credit up to $4,500.

Depending on your application and the state where you live, you might qualify for one or both of our lending products. Head to the Rates & Terms for more details and to learn what is offered in your state.

A personal loan is one way for an individual consumer to borrow money. Typically, the borrower receives a lump sum payment (the principal) from a lender and pays it back at a cost (interest plus any loan fees). For personal loans with an origination fee, the fee is often deducted from the principal loan amount, so the amount advanced to the borrower is the principal loan amount minus the origination fee. The borrower will typically repay the entire principal loan amount, which includes the origination fee. Payments are made in regular installments over the term of the loan. Many personal loans are unsecured loans, which means they do not require the consumer to pledge an asset (like a home or car title) as collateral.

Personal loans are typically structured as installment loans, which are paid off over a defined period of time. The loan amounts and terms can range broadly, depending on the state and the lender.

The interest rates for these personal loans are generally set by the lender and can vary depending on factors such as the borrower’s creditworthiness and the amount and duration of the loan requested. Rates will usually be fixed for the life of the loan and calculated as an annual percentage rate (APR).

Personal loans are used mainly for personal, family or household purposes, such as to cover unexpected expenses, pay for large home or auto purchases, or to consolidate debt.

To determine how much you may be eligible to borrow, fill out a quick online form to check your eligibility or call our Customer Support Team today for more information.

A line of credit is an open-end financial product that lets you borrow up to a predetermined credit limit and repay based on what you borrowed. As you repay, your credit becomes available again, letting you borrow as needed.

Some common features of a line of credit include:

  • You may borrow money up to your available credit limit.

  • Every time you borrow money, your available credit decreases.

  • Depending on your lender, you will typically be charged fees and/or interest based on how much you've borrowed and how long you take to repay.

  • As you repay, your available credit increases.

  • Payments are made gradually over scheduled due dates.

To determine whether you're eligible for a line of credit, fill out a quick online form or call our Customer Support Team today for more information.

Most forms of credit — such as a home mortgage, car loan or personal loan — will use an annual percentage rate (APR) to express the cost of credit for a whole year (the interest owed plus any additional fees). The APR is a standardized rate, allowing you to more easily compare costs across multiple credit options.

It is important to note that the APR is not always the same as the interest rate. There are many factors that can affect the cost of a loan, and the interest rate is just one of them. An APR considers a number of factors, including whether the rate is simple or compound interest, any additional loan fees or charges and the duration of the loan.

The interest rate on a loan — such as a home mortgage, car loan or personal loan — is the amount charged by a lender to borrow the money. When evaluating your loan options, be sure to note whether the rate is simple interest or compound interest. Simple interest is calculated on the principal amount of a loan. Compound interest adds any interest accrued to the principal. Both are legitimate practices, but loans with compound interest can be more expensive, so it’s important to know what you’re agreeing to before you sign anything.

The terms of your loan will have a clear and simple fee structure. That's why all personal installment loans through NetCredit use simple interest.

The terms of your NetCredit personal installment loan will have a simple fee structure. You will not be charged any application, prepayment or non-sufficient funds fees by your lender. In some states, you may be charged a fee for late or missed payments. In some states, you may be charged an origination fee, which is a one-time, non-refundable fee that will be deducted from your loan proceeds. You are only charged an origination fee if your loan is approved and funded. All fees applicable to your state are laid out in our Rates & Terms.

Please note: this is an expensive form of credit. Other credit options may be less expensive.

Two types of fees are charged on NetCredit lines of credit: Cash Advance Fees and Statement Balance Fees. A Cash Advance Fee is charged each time you take a Cash Advance from your line of credit and is deducted from the amount of the Cash Advance. The Statement Balance Fee is charged every Billing Cycle and is calculated based on the current Cash Advance Balance you have outstanding at the end of the period.

For more information about the fees associated with a NetCredit line of credit, see our Rates & Terms.

In certain states, NetCredit has partnered with Republic Bank & Trust Company, Member FDIC, to offer personal loans and lines of credit. In these states, loans and lines of credit will be underwritten by, approved by and made by Republic Bank & Trust Company. However, NetCredit will still service your account, meaning you can continue to rely on our Customer Support Team to answer any questions or assist you throughout the lifecycle of your borrowing experience. You will also have access to your personal loan or line of credit through your online account with NetCredit.

In Alaska, Arkansas, Arizona, Florida, Hawaii, Indiana, Kansas, Kentucky, Michigan, Minnesota, Mississippi, Montana, Nebraska, New Jersey, Ohio, Oklahoma, Oregon, Rhode Island, Tennessee, Texas, Washington and Wyoming, all NetCredit loans and lines of credit are underwritten by, approved by and funded by Republic Bank & Trust Company, Member FDIC.

In Alabama, Delaware, California, Georgia, Idaho, Illinois, Louisiana, Missouri, North Dakota, New Mexico, South Carolina, South Dakota, Utah and Wisconsin, NetCredit loans and lines of credit are offered by a member of the NetCredit family of companies.

Visit the Rates & Terms page to see what is offered in your state.

NetCredit and our lending partner, Republic Bank & Trust Company, Member FDIC, offer personal loans up to $10,000* and lines of credit up to $4,500.

Personal loans are available in Alabama, Alaska, Arkansas, Arizona, California, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Jersey, North Dakota, New Mexico, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin and Wyoming.

Lines of credit are available in Alabama, Arkansas, Arizona, Delaware, Florida, Hawaii, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Montana, Nebraska, New Jersey, Ohio, Oklahoma, Oregon, Rhode Island, Tennessee, Texas, Utah, Washington, Wisconsin and Wyoming.

Depending on your application and the state where you live, you might qualify for one or both NetCredit lending products. Visit the Rates & Terms page to see what is offered in your state.

Depending on your application and the state where you live, you may be eligible for a personal loan up to $10,000*, a line of credit up to $4,500 or both. If you're eligible for both lending products, you can choose the product that better accommodates your unique needs.

If you prefer a lump sum with a predictable repayment schedule, an installment-based personal loan may be right for you. Common uses for personal loans include debt consolidation, car repairs and major expenses.

For those looking for increased flexibility and revolving access to funds, a NetCredit line of credit is an open-end lending product that allows you to borrow funds from your Available Credit. Lines of credit are typically used to assist with unexpected expenses as they arise.

Whether you choose a personal loan or line of credit, you'll have fast access to funding and can build credit history with on-time payments.

NetCredit takes your digital security seriously. Our site has earned McAfee Secure and Norton Secured certifications, and our application uses 128-bit encryption to guard your personal data.

To make sure you're taking full advantage of our security measures, we recommend that you access our site using either Google Chrome or Safari and that you update your chosen browser to the latest version.

If you are using Google Chrome, please click here to download the latest version.

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If you are not currently using Google Chrome or Safari, we recommend Google Chrome as the browser that is most secure and compatible with our site. You can click here to download the latest version of Google Chrome.

Yes. Our Financial Resources page is the place to find tools and resources to help you save money and reach your financial goals. We provide access to financial education, trusted local services and content to inspire your budget, lifestyle and career.

Application

NetCredit personal loans range from $1,000 to $10,000* and lines of credit range from $500 to $4,500, but your eligibility will depend on your state of residence and your creditworthiness. In some states, you may be charged an origination fee for a personal loan, which will be deducted from your loan amount prior to disbursement. Line of credit customers will receive their funds after a 10% Cash Advance Fee is deducted from the amount of each Cash Advance. To ensure you have enough funds to cover your expected expense(s), it is recommended that you borrow enough to cover any applicable fees as well. To see what you are eligible for, just fill out a quick online application — it takes only minutes and won't affect your credit score.

You will always receive the best NetCredit offer available for you. Your eligibility will be determined by looking at your unique financial picture — not just your credit score.

  • If you're eligible for a personal loan, you'll be presented with the highest amount you qualify for and can select the amount that's right for you before you sign. You can choose the highest qualifying loan amount or opt for a smaller loan amount.
  • If you're eligible for a line of credit, you'll receive an offer for the highest Credit Limit that you qualify for. If approved, you can borrow the amount you need from your Available Credit.

That's the power of the My RightFit™ tool! For more information about costs and what is offered in your state, visit the Rates & Terms page.

Quick funding is available for NetCredit lending products. A simple online application takes just minutes to fill out, and you'll receive an eligibility decision in seconds. If eligible, once you select and sign your agreement, you'll typically receive a final decision within the same business day. Depending on whether we need to verify additional information, it could take up to three business days.

  • Personal Loans

    Approved applications are typically funded the next business day. Applicants who submit an application before 7:00 a.m. CT Monday – Friday may receive their funds the same business day. Approval may be subject to additional verification. Failure to provide additional documentation promptly may delay funding.

  • Line of Credit

    If you have an active line of credit, you can request a Cash Advance at any time as long as your Account is current and you have Available Credit. If you request a Cash Advance between 12 a.m. and 9:30 a.m. CT, you'll typically receive your money the same business day. Cash Advance requests after 9:30 a.m. CT are typically funded the next business day. If you request funds over the weekend, you'll typically receive your money the following Monday.

Personal loan and line of credit applications are subject to underwriting and additional verifications for approval. Providing requested documentation in a timely manner may help prevent funding delays. Keep in mind that the exact funding time will depend on your bank. If there’s any delay, don’t hesitate to inquire with them.

Yes! Many lenders require you to "secure" your personal loan by providing them with your car or house title; if you happen to default, the lender can seize your car or home to offset your debt.

Access to credit should be straightforward and fair to all. You won't be asked to provide a home or car title as collateral for a NetCredit personal loan when you fill out your online application.

You're more than your credit score. That's why your eligibility is determined by looking at your broader financial picture -- not just your credit score.

We also understand that increasing or protecting your score is important to you. That's why we know you'll love My ScoreSaver™ and My CreditBuilder!

My ScoreSaver™ ensures that checking your eligibility won't affect your credit score.

With My CreditBuilder, payment towards your personal loan or line of credit will be reported to TransUnion and Experian, two of the major credit bureaus. On-time payments may build credit history, helping you move forward.

And if you're looking for even more, we've gathered easy-to-understand explanations and helpful tips on credit scores and other financial topics in our blog!

The Military Lending Act (MLA) places restrictions on certain credit product terms that creditors can offer active duty, active guard and reserve duty members of the military and their dependents (“Covered Borrowers”). Because of these restrictions, NetCredit lines of credit are currently not available to applicants listed as Covered Borrowers in the MLA database.

For additional information on the MLA, please click click here.

If you are a Covered Borrower, or if you have questions regarding whether the MLA applies to you or your personal loan please contact our Customer Support Team.

Repayment

At NetCredit, we believe it's important to offer easy and convenient ways to pay back your loan or line of credit. We offer electronic fund transfer (EFT) as a recurring payment option (AutoPay) so you never have to worry about forgetting a due date. When you apply for a personal loan or line of credit, you’ll have the opportunity to select AutoPay as your preferred option. If you do not want to make payments by recurring EFT, we also offer paper check as a repayment option. For one-time payments, we accept debit card, prepaid card, paper check, money order, one-time EFT, MoneyGram and Western Union. Please review details about each payment method, including cutoff times below:

  • Recurring ACH (EFT – AutoPay)

    This is the most popular repayment method for many customers. ACH stands for Automated Clearing House and is a form of electronic debit. We electronically debit your bank account for your regularly scheduled payment; debits are timed to coincide with your due dates. You must set up AutoPay or make changes to your AutoPay payment before 6 p.m. Central Time (CT) on the day before your payment due date. For example, if your payment is due on January 5, you must set up or make changes to your AutoPay payment before 6 p.m. CT on January 4. Typically, you will see the debit go through within two business days of your due date, but check with your financial institution for details on their ACH practices.

  • Debit Cards and Prepaid Cards

    Debit cards and prepaid cards are accepted for one-time payments by calling Customer Service during our hours of operation (Monday – Friday 8 a.m. – 8 p.m. and Saturday – Sunday 9 a.m. – 5:30 p.m. CT) and will be credited and applied the same day. For example, if your payment is due on January 5, your debit card payment must be made on or before January 5 during the hours of operation.

    If you have a NetCredit personal loan you may also make one-time debit card payments by logging into your account with a card on file.

  • Paper Check or Money Order

    We must receive your paper check or money order payment before each contractual due date. You will need to send payment to:

    NetCredit
    P.O. Box 206766
    Dallas, TX 75320-6766

    IMPORTANT: Account ID or Account Number and Customer Name must be included with payment. All payments received by 4 p.m. CT will be credited and applied to your loan the same day. Payments received after 4 p.m. CT will be processed and applied the next business day. Please ensure NetCredit will receive your check or money order before your scheduled due date.

    When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day you make your payment, and you will not receive your check back from your financial institution. For inquiries, please call (877) 392-2014.

  • Other Repayment Methods

    You can always change your preferences during the life of your loan. Additional options include sending us a MoneyGram or Western Union payment. Please send payments to:

    NetCredit
    P.O. Box 206766
    Dallas, TX 75320-6766

    IMPORTANT: Account ID or Account Number and Customer Name should be included with payment. All payments received by 4 p.m. CT will be credited and applied to your loan the same day. Payments received after 4 p.m. CT will be processed and applied the next business day. Please ensure NetCredit will receive your payment before your scheduled due date.

    Please note that these options are not recurring, so you will need to schedule your payment in advance of each contractual due date. Call us at (877) 392-2014 for more details on how to set up a payment.

Borrowing money online and paying it back should be simple. That’s why we offer flexible options to make a payment ahead of schedule or to pay off your personal loan or line of credit balance in full at any time. And what’s more, there are no penalties for any of these convenient options:

  1. Pay off in full

    You may choose to pay off your personal loan or line of credit balance in full at any time.

    • Please note that if you select this option for a personal loan and for any reason your payment does not clear, the interest on your loan will continue to accrue.
    • If you choose to pay off your line of credit balance and your payment does not clear, your Minimum Payment, including your Statement Balance Fee, will still be required on the payment due date, and additional Statement Balance Fees will continue to apply at the end of each Billing Cycle.
  2. Pay your full scheduled payment in advance of your scheduled due date

    If you are enrolled in an automated payment plan, no action is required to make your next payment (although you should always make sure your account has sufficient funds on your due dates). However, you may make your next payment early by choosing a date more than two business days prior to your scheduled due date. If your early payment clears, we will not debit your next scheduled payment (you will not be debited twice), and automated payments will resume on the following due date.

  3. Pay another amount

    You may choose to make a payment of any amount at any time:

    • If this amount is less than the amount due on your next payment, you will still owe the remainder on your due date.
    • If this amount is greater than the amount due on your next payment, the additional amount will be deducted from your account balance and will lower the amount owed. The additional amount will not be credited to a future payment.
    • In order for an additional payment to apply to your next payment due, the additional payment must be submitted at least two business days before your due date.

    Extra payments help you repay faster, reducing the amount you will owe. After you pay any currently due interest and/or fees, the remainder of your extra payment will go towards paying down your principal or balance. For personal loan customers, extra payments may help you reduce the final payments in your loan schedule. For line of credit customers, your extra payment will go towards paying down your Cash Advance Balance, which may reduce the overall fees you pay.

How your payment is applied is dependent upon whether you have authorized recurring electronic funds transfers (EFTs) as your primary form of payment, when you make your payment and whether the payment will be equal to or greater than the full amount of your next installment or only a portion of the next installment. Please see below for an explanation of how your payment will be applied in the most common instances. If you have a question about how your payment will be applied in a scenario that is not listed below, please contact our Customer Support team at (877) 392-2014.


Have you authorized recurring EFT? When will you make a payment? How will your payment typically be applied?
Yes 2 or more business days before your installment due date Your early payment will first go towards your next installment. If your payment is less than the installment, the remainder will be debited on the due date. If your payment is greater than the installment, the excess payment will be applied to fees, interest and principal - in that order.
Yes 1 business day before your installment due date or on the installment due date

If you make an additional payment within 1 business day of your due date, this payment will not be applied to satisfy your installment due and instead will be applied to fees, interest and principal - in that order.

In most cases, the entire amount of your regularly scheduled EFT payment will still be processed on your due date and applied to satisfy your installment due.

No Anytime Your payment will go towards satisfying your next installment. Any remaining amounts will still be due on your due date. Any excess payment will be applied to fees, interest and principal - in that order.

How your line of credit payment is applied is typically dependent upon whether you have authorized recurring electronic funds transfers (Autopay) as your primary form of payment, when you make your payment and whether the payment will be equal to or greater than the full amount of your next Minimum Payment or only a portion of the next Minimum Payment. Please see below for an explanation of how your payment will be applied in the most common instances. If you have a question about how your line of credit payment will be applied in a scenario that is not listed below, please contact our Customer Support Team at (877) 392-2014.


Have you authorized recurring EFT (Autopay)? When will you make a payment? How will your payment typically be applied?
Yes 2 or more business days before your due date Your early payment will be applied to your currently due Minimum Payment. If the early payment is less than the Minimum Payment due, then the difference between the amount paid and the Minimum Payment will be debited on your due date. If your early payment is greater than the currently due Minimum Payment, the excess amount will be applied to the Account Balance.
Yes 1 business day before your due date or on the due date

If you make an additional payment within 1 business day of your due date, this payment will not be applied to satisfy your Minimum Payment due and instead will be applied to your Account Balance.

In most cases, the entire amount of your regularly scheduled Autopay will still be processed on your due date and applied to satisfy your Minimum Payment due.

No Anytime Your payment will go towards satisfying your Minimum Payment due. Any remaining amounts will still be due on your due date. If you do not have a Minimum Payment due or make a payment in an amount greater than your Minimum Payment due, any excess amount will be applied to your Account Balance.

If you know in advance that you will not be able to make an upcoming payment, the best thing to do is to call our Customer Support Team at (877) 392-2014. You may be eligible for a courtesy due date adjustment that will give you some extra time to save for your next payment.

If you have already defaulted on your payment, our Collections Team will try to help you set up a payment arrangement that fits your budget. Give them a call at (877) 392-2016 to find out what payment plans are available to help you get back on track.

Remember that any payment activity will be reported to credit bureaus. Read more to learn about how this might affect you.

Financial situations can change and you may need more flexibility when borrowing money. That's why personal loan customers in select states may be eligible to refinance. If eligible, customers may choose to borrow more money.

Eligible customers in the following states may be able to refinance: Alabama, California, Delaware, Georgia, Idaho, Illinois, Louisiana, Missouri, New Mexico, North Dakota, South Carolina, South Dakota, Utah and Wisconsin.

Eligibility requirements may vary by state.

In some states, customers who borrow less than their full approved amount or who have paid off a significant portion of their current personal loan may be eligible to top off their current loan amount with an additional disbursement amount. The existing loan balance along with the new disbursement will be refinanced into a brand new loan with a new contract and repayment schedule.

Eligible customers in the following states may be able to borrow more money: Alabama, California, Delaware, Georgia, Idaho, Illinois, Louisiana, Missouri, New Mexico, North Dakota, South Carolina, South Dakota, Utah and Wisconsin.

Sign in to your account or call us at (877) 392-2014 to check if you're eligible.

Eligibility requirements may vary by state.

You can minimize your line of credit fees by only borrowing what you need. This will help limit your Cash Advance Fees and keep your Cash Advance Balance low. Paying more than the Minimum Payment each Billing Cycle can help you lower your Cash Advance Balance and the corresponding Statement Balance Fees as well.

You may also earn Fee Saver rewards, which reduce your Statement Balance Fees, each time you make a Qualifying String of Payments.

You may work with a debt management company if you are falling behind on your payments or are experiencing financial hardship. However, we strongly encourage you to reach out to us directly before enrolling with a debt management company (DMC). We offer a variety of payment relief options directly to you that can help keep you on track and can answer any questions that you have without the need to engage a debt management company. Contact us at collections@netcredit.com or call us at 877-392-2016.

3 Questions to ask yourself before working with a debt management company (DMC):

  1. Are they a for-profit or non-profit organization?
    • For-profit DMCs typically charge fees for their services ranging anywhere up to 20-25% of your outstanding balance.
    • To avoid additional fees, consider working directly with NetCredit or non-profit credit counseling services.
  2. How will this impact your credit?
    • Working with for-profit DMCs itself will not impact your credit score. However, the for-profit DMC that you work with may advise you to take certain actions that could adversely affect your credit.
    • Depending on your situation, NetCredit has relief options that may allow you to stay on track with your payments without the need for a DMC.
  3. What are you hoping to achieve by working with a DMC?
    • By working directly with NetCredit, you may have the same relief options available to you if you were to work with a for-profit DMC without any additional cost to you.

If you cannot make your upcoming payment(s), please contact us immediately.

For more information about for-profit debt management companies, check out informative posts by the FTC and CFPB.

The Servicemembers Civil Relief Act (SCRA) provides certain protections and relief to eligible active duty servicemembers, their spouses and dependents.

For additional information on the SCRA, please click here.

If you are an active duty servicemember, or if you have questions regarding whether the SCRA applies to you or your personal loan or line of credit, please contact our Customer Support Team.

Credit Reporting

Yes! We are committed to helping our customers build their credit history. All payment activity is reported to major credit bureaus. This means that full, on-time payments may help you build credit history! Learn more.

All payment activity will be reported to major credit bureaus.

This means that full, on-time payments may help you build credit history!

On the flip side, late payments could hurt your credit score or damage your credit health. If you have any concerns about making your payments on time, the best thing to do is call our Customer Support Team at (877) 392-2014 as soon as possible before your due date. If you have questions about errors on your credit report, learn more here.

Check out our blog to learn more about how credit scores are calculated and find other financial advice.

If you believe there is an error on your credit report regarding your NetCredit loan or line of credit, please contact us at:

NetCredit
175 W. Jackson Blvd., Suite 1000
Chicago, IL 60604

Be sure to include copies of documents that support your position. We will investigate the issue and correct any information we find to be inaccurate.

If you prefer to contact us by email, you can also submit documents to support@netcredit.com with the subject line "Credit Reporting Error".

For more information on how to dispute errors on your credit report, visit http://www.consumer.ftc.gov/articles/0151-disputing-errors-credit-reports.

The first step in applying for a personal loan or line of credit is checking your eligibility. If you are eligible, you will receive an offer. In order to provide you with an offer, a soft credit inquiry will be made. This soft inquiry will not be seen by third parties and will not impact your credit score.

If you accept your offer and submit the contract, a hard credit inquiry will be made. This hard inquiry may be seen by third parties and may have an impact on your credit score for a period of time.

My Account

No worries! We’ll help you set a new password for your security. Here’s how:

  1. Click on Sign In in the top right corner of the site.
  2. Click on the "Forgot password?" link.
  3. Enter your email.
  4. Check your email for instructions on how to set a new password.

To change your password, just follow these simple steps:

  1. Sign In to your account using your current login and password.
  2. Click Menu > My Info > Personal Info.
  3. Click the "Edit" link for the information you want to update.
  4. Enter your current password and your new password and save your changes.

To change your phone number or home address, contact our team or follow these simple steps:

  1. Sign In to your account.
  2. Click Menu > My Info > Personal Info.
  3. Click the "Edit" link for the information you want to update.
  4. Enter your new information and save your changes.

To update your email address, please contact our team.

To update your employment information, just follow these simple steps:

  1. Sign In to your account.
  2. Click the Menu > My Info > Employment Info.
  3. Click the "Edit" link.
  4. Enter your new information and save your changes.

Requesting money is easy. Once you have been approved for a line of credit, you may take a Cash Advance from your Available Credit by signing in to your Account Home and clicking the “Request Cash Advance” button. Please call our Customer Support Team at (877) 392-2014 if you need assistance.

The minimum Cash Advance request is $50, and you can request funds at any time as long as your Account is current. The amount of any new Cash Advance will be added to your Cash Advance Balance.

It’s important to remember that the Advance Proceeds you receive are less than the total amount of the Cash Advance you request. We will deduct a 10% Cash Advance Fee from each Cash Advance and deliver only the Advance Proceeds to you.

Once you request a Cash Advance, money is typically deposited into your account the next business day or sooner.

Yes, you can view payment details for your current personal loan or line of credit.

Personal Loan

  1. Sign In to your Account Home.
  2. On your Account Home page, you will see your Loan Summary.
  3. Below your Loan Summary, you will see a link to "Loan Details."

On the Loan Details page, you’ll be able to see your remaining principal, the amount of your next payment and more. You'll also have access to your payment activity where you can see more detailed payment information.

Line of Credit

  1. Sign In to your Account Home.
  2. From the My Account menu, click to the My Account page to see Scheduled Account Activity.
  3. Below the Scheduled Account Activity, you will see Recent Account Activity.

On the My Account page, you can also see your Available Credit, plus "Make A Payment" and "Request Cash Advance" links! You can also click "View Statements" from the My Account menu for additional details.